Privacy Policy

GrowMyTeam.ai is operated by Parallel Global Pty Ltd (ABN available on request), an Australian company ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at growmyteam.ai or interact with our services.

We are committed to protecting your privacy and handling your personal information in accordance with applicable laws worldwide, including the Australian Privacy Act 1988 (Cth), the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and Canada's PIPEDA.

1. Information We Collect

Information you provide directly

When you use our contact form or register for a training session, we collect:

• First and last name
• Business email address
• Phone number (optional)
• Company name
• Job title or role
• Message content

Information collected automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate location (country/region)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation paths
• Referral source (how you found our site)
• Device type and screen resolution

This information is collected via cookies and similar tracking technologies. See Section 6 (Cookies) for more detail.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Send you information about our products and services that you have requested
• Register you for training sessions or events you have signed up for
• Improve our website, products, and marketing
• Analyse how visitors use our website (analytics)
• Comply with our legal obligations
• Prevent fraud and ensure the security of our services

3. Legal Basis for Processing (GDPR / UK GDPR)

For individuals in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Consent — where you have given us clear consent (e.g. opting into marketing communications or accepting analytics cookies).
• Legitimate interests — to respond to your enquiries, improve our services, and conduct analytics, where our interests are not overridden by your rights.
• Contract — where processing is necessary to provide a service you have requested.
• Legal obligation — where we are required to process data to comply with applicable law.

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• CRM and customer communication providers — used to manage contact enquiries and follow-up communications.
• Website analytics providers — used to understand how visitors use our website and improve our content and services.
• Hosting and infrastructure providers — used to serve and operate our website.
• Content management providers — used to store and deliver website content.

All third-party providers are contractually required to protect your information and only process it for the purposes we specify. We do not share your personal information with third parties for their own marketing purposes.

We may also disclose your information where required by law, court order, or government authority, or to protect our legal rights.

5. International Data Transfers

We are an Australian company and our primary operations are in Australia. Some of our third-party service providers may process your data in other countries, including the United States. Where personal data is transferred outside of the EEA or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or we rely on providers who participate in recognised frameworks.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Strictly necessary cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — we use PostHog to collect anonymised usage data. These are only set with your consent, which you can manage via the cookie banner on our website.

You can control cookie preferences at any time by clicking "Cookie settings" in the footer or adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. In general:

• Contact enquiry data is retained for up to 3 years from last contact.
• Analytics data is retained in accordance with PostHog's retention settings.
• If you request deletion, we will remove or anonymise your data within 30 days, subject to any legal retention obligations.

8. Your Rights

Depending on where you are located, you may have the following rights regarding your personal information:

All users

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal exceptions)
• Withdraw consent at any time where processing is based on consent

EEA and UK residents (GDPR / UK GDPR)

• Right to data portability
• Right to restrict or object to processing
• Right not to be subject to solely automated decision-making
• Right to lodge a complaint with your local supervisory authority

California residents (CCPA/CPRA)

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt out of the sale or sharing of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

Australian residents (Privacy Act 1988)

• Right to access and correct your personal information under the Australian Privacy Principles (APPs)
• Right to make a complaint to the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at privacy@growmyteam.ai. We will respond within 30 days (or sooner where required by law).

9. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), restricted access controls, and secure third-party infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. For significant changes, we will take reasonable steps to notify you (such as a notice on our website).

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Parallel Global Pty Ltd
Email: privacy@growmyteam.ai

If you are located in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In Australia, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.